My HP Officejet Pro 8600 has no jams, all cartridges are in the slots. I've received this error message and I can't get my printer to work. The print carriage cannot move. I've followed the instructions but can't get the printer to work. Thanks.
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I understand you are having issues related to HP OfficeJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you checked for any obstructions inside the printer?
Are you able to move the carriage freely?
Did you recently make any changes on the printer before the issue started?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.
Follow the steps suggested in the support document for Carriage Jam - Click here
If you have followed the steps suggested and still having the issue, I would suggest the next step would be to perform an advanced reset on the printer.
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