Print spooler showing 0 documents pending after sending print job - isolated

[tshimkus]

Last week I updated the HP OfficeJet Pro 8600 to a new OfficeJet Pro 8610 at my office. The printer is connected to the wired network with a static IP and 5 of the 7 computers in the office can print to it without any issues.

The other two computers can't print documents from any MS Office product, but they can print the following file types:

.jpg
.png
.gif
.tif
.txt
.pdf


The printer will also print webpage content from Internet Explorer 11, but not from Firefox 34.0.5. It will print Excel spreadsheets, but only from Apache OpenOffice. OpenOffice will not print any Word documents. It won't print any format from MS WordPad.

Both computers experiencing issues are running Windows 7 Pro 64-bit.

I have already uninstalled and reinstalled the software several times. I also uninstalled all HP files and registries using Revo Uninstaller in case an old registry value was holding up the process.


I have tried the HP installation troubleshooter, the HP Print and Scan Doctor, HP Support Solutions Framework. I tried manually reinstalling all the drivers, I tried every Microsoft printing troubleshooter, disable firewalls and everything else I could think of.

Under "Ports" on "Printer Properties" I have installed it as both "HP network rediscovery monitor" and WSD port types with the same result. If I try to configure the port, I get error 0x0000007b.

[Cbert · Accepted solution]

Hello @tshimkus!

Thank you for posting on the HP Forums!

I understand that your Microsoft Word documents are not printing to your new Officejet 8610 from two of your computers. I was able to locate a post on the HP Forums regarding the same issue you are experiencing.   Please follow this link to Officejet Pro 8610 not printing MS Word documents.  In the post are step by step instructions provided by @X-23 that seamed to provide a solution for other customers experiencing the same issue.

I hope this provides a resolution for you as well!

Let me know how it goes!

[tshimkus]

This worked. Thanks!

[Cbert]

That's great news @tshimkus!

Thanks again for posting on the HP Forums. Glad to hear everything is back up and running!

Have a great day!