Printer Error

[Riddle_Decipher]

@kim48

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

That was a lot to read, just to clarify, by the end of it, you've mentioned that the update corrected the faulty settings,

Does that mean the issue has now been permanently resolved?

Also, if you still have issues, please follow the steps I suggested earlier as it should help your cause.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

[kim48]

I apologize for the length of my last post but I wanted to be sure you got all the information.  As far as an update, I only wish there was one.  My problem is still very much there.

[Riddle_Decipher]

@kim48

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

I recommend resetting the printer back to factory defaults using the semi-full reset,

However, since the procedure is sensitive, I will be sending you a private message with the details:

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.