Printer Not working properly

[monie7]

I am being asked to enter a security key in order to use the printer.  Sometimes it prints and sometimes it does not.  What are they talking about, please help.

[Rainbow23]

@monie7,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are being asked to enter the security key in order to use the printer.

This issue could occur if yo have set a password for the network.

You may check the wireless security password in the link: Find Your Wireless WEP, WPA, WPA2 Password (Windows)

If the issue persists, then you may reset printer's network settings by following the steps listed below:

1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

Now Set up the printer using the Wireless Setup Wizard:

1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.

2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.

3. Touch Wireless, touch Wireless Setup Wizard and then touch OK.

4. Follow the display instructions to complete the setup

Also, let is know if you are able to make a copy from the unit.

Let me know how this works.
 

You have a good day ahead.