Printer Officejet 7110 wide format can't change paper size

[andrewcass2]

Location seems not to be the problem, but the language is!

In fat changing my system language to english united states the drivers worked perfectly!!

Thanks!

Must be done: Allow these drivers to be installed on systems based on others languages!

[chihyi_ho]

My enironment is : Server : Windows 2012 R2, Client: Windows 7 enterprise Traditional Chinese. At the client, we change lanuage into English. It's work fine Print A3. Is there other way to print A3 and don't need to Change language? Is it driver issue to print A3 can't work under other language? Please let me know my questions soon. Thanks for your support.

[Gemini02]

Hi @chihyi_ho,

I can provide you with a couple of workarounds to try. I am not sure why the language has to be set within the computer in order to print the A3 size.

Here is a document to manually create a custom paper size.

HP Printers - Creating Custom Paper Sizes.

Install a generic driver with the different features available.

On the computer, go to Start, Devices and Printers, select Add a Printer. Follow the steps, select HP and Deskjet 9800, Deskjet 450 or the Deskjet 990 from the list. When printing the A3 paper size, select this driver.

Hope this helps. Thank You.

[chihyi_ho]

I just saw other replies and try to set language is English. It works fine.

But customer isn't willing to change language, they need to see menu in  Traditional Chinese.

Due to high security, customer isn't able to windows update to get built-in driver metioned by you.

I am curiosity why language is Englihs  that OJ7110 can print A3 under Windows 7 enterprise traditional Chinese.

Is it driver issue?

[Gemini02]

Hi @chihyi_ho,

I am not certain why changing the language on the computer allows the A3 paper size to print. You may

Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. Thank You.

[andrewcass2]

It seems that the driver does not recognize the paper sizes into another language than english.

[chihyi_ho]

Is there any solution? We don't need to change language. Plase advise,thanks for your support.

[Gemini02]

Hi @chihyi_ho,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this Post has instructions.

Thank You.

[LPHattingh]

I have Windows 8.1 And the same proble, Only Letter if I change the Paper to A3. I have Windows in Spanish, HP can NOT Force me toe hace the language just to use their products

[Gemini02]

Hi @LPHattingh,

Welcome back to the HP Support Forums! I understand that you don't want to have to change the language on the computer in order to print on the A3 paper size, which is understandable. I will try and help you out.

You could try using a generic driver, to see if it will allow you to print this size.

From the Startup screen, (tiles menu) type in Devices and Printers, select Settings, click on Devices and Printers,

click on Add a Printer. Run the wizard and from the list select the HP Officejet PCL3 Class driver.

Try printing the A3 paper size again.

Please let me know the results. Thank you.