Printer Printing Only graphics, not text

[gbvm12]

All of a sudden, my printer will not print a PDF from some sites. It prints bars/graphs and the logo from my DTE bill, but not the bill.  It also did not print a word document, earlier.  Spat out a blank page.  Nothing has changed except an ink cartridge!

[Rainbow23]

Hi @gbvm12,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP Printer does not print in pdf and word files.

This issue could occur if the Adobe Reader is not updated to the latest version.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Cannot Print PDFs from Adobe Reader

For issue with printing from MS Word, you may follow the link: How to troubleshoot printing problems in Word

Also, try using a different browser.

Let me know how that works.
 

You have a good day ahead.