Printer Settings for #65 Carstock for 6970 All-in -One

[fojcml]

We have a new 6978 AIO printer.  We need to print 65# matte cardstock signs and I want to sent up a printer shortcut.  What should I use for paper type?  Neither cardstock nor index cards are listed as options on the printer preference screen or the screen on the actual printer.  One of the matte photo papers seem to come the closest weight wise as far as I can tell or possibly "Thick plain paper".  I'm not familiar with professional or brochure papers.  I'd like to save wear and tear on the printer since our old printer finally died when it could not feed cardstock.

Thank you

Betsey

[Dragon-Fur]

@fojcml

Welcome to the HP Community Forum - we are a community of HP enthusiasts!

 Edits / Corrections 22-Sept-2016

Printer:

HP OfficeJet Pro 6978 All-in-One Printer

Full Feature Software:

File name: OJ6970_Full_WebPack_1964.exe

Release details

Released: Jun 1, 2016

Version 39.2

The Specifications provide the supported Media weights:

Media Weights Supported

Tray	Type	Weight	Capacity
Input tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 225 sheets of plain paper
Photo paper	200 to 280 g/m2 (60 to 75 lb bond)	Up to 60 sheets
Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 10 envelopes
Cards	163 to 200 g/m2 (90 to 110 lb index)	Up to 60 cards
Duplexer	Paper	60 to 105 g/m2 (16 to 28 lb bond)	n/a
Automatic document feeder (ADF)	Paper	60 to 90 g/m2 (16 to 24 lb bond)	35 sheets
Output tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 60 sheets of plain paper (text printing)

Information on HP Papers (as of 2013):

HP Paper Selection Information

"Cards" and "Photo Paper" provide the range you seek.

As long as the software provides an available (allowed) combination for the size of the paper and the selected Media type, then you can print.  If you try to select an unsupported combination, then you will see a tiny yellow triangle   next to the unavailable selection(s).

For example:

Media type Card is allowed in standard sizes:

Paper type	Paper size
Index card	101 x 152 mm (4.0 x 6.0 inches)
Index card	127 x 203 mm (5.0 x 8.0 inches)
A6 card	105 x 148 mm (4.1 x 5.8 inches)
A4 index card	210 x 297 mm (8.3 x 11.7 inches)
O**bleep**u Hagaki**	200 x 148 mm (7.8 x 5.8 inches)
Index Card Letter	216 x 279 mm (8.5 x 11 inches)
Japanese postcard	100 x 148 mm (3.9 x 5.8 inches)

This printer, when using the Full Feature Software, supports creating Custom Sizes.

If the combination you seek (Media type and Paper Size) is not available, you might be able to create a Custom Size template to accomodate your paper.

When you create the Custom template, start with the paper that matches your Media type.

For example, if you want to create a Custom template for "Card", scroll through your available Media types until you find the Media type match.

Custom Size is only the "size" -- that is why you want to start with the matching Media type.

From the How-to Section:

Creating Custom Paper Sizes

Example:

Printing Preferences

See Section:

• Custom Paper Sizes

There are many conversion charts available to convert "bond" to "gsm" paper weight.

Use your favorite search engine and search for "gsm conversion chart" or "gsm to bond paper weight" (or other keywords of your choice).

One Example:

US to UK & International Paper Weights

Another way to find out what you have is to look up the paper itself.

Use your favorite search engine to find the paper type you want to check.

For example:

Inkjet Brochure and Presentation Paper

Select and Check the specs for:

HP Inkjet Matte Brochure Paper 180 gsm-150 sht/Letter/8.5 x 11 in

180 gsm paper >> 48 lb paper

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[fojcml]

I'm sorry but this contradicts an answer from a previous post asking about media supported by this printer.  I posted under the title HP Officejet Pro 6978 All-in-One printer on 8/21/2016 1:09.  I was refered to this document http://support.hp.com/us-en/document/c05061732 which indicated that this printer supported various weights up to and including 90-110# index cards.  It indicates support for 65# photo paper which seems to come pretty close.  Obviously I am a bit troubled by the conflicting information.

Regards

Betsey Hamlet

[Dragon-Fur]

@fojcml

Edits / Corrections 22-Sept-2016

Indeed, the issue may be an issue of how I interpreted the information.

For example, if Media type "Brochure matte" is available, and the weight of your paper falls within the limit, try Brochure Matte.  The advantage of using a non-photo Media selection is that you are perhaps less likely to receive the "paper mismatch" error (wording varies).

Brochure Matte 180gsm is 48bond; in this instance Brochure Matte will not provide a viable solution.

Index Card size Letter may work depending on the Size.  You might be able to create a Custom Size template from the Index Card Letter original (for other than 8.5" X 11" card paper).

The User Guide > Chapter 10, Page 134 explains your support options.

I suggest you contact HP Technical Support and put the question to the support staff.

HP Contact Information – Sales, Technical Support, other Contacts -  USA / Canada

Contact HP – USA - Assistance

HP Tech support/ Customer Service  – Some English Speaking Countries

Including UK and Europe

HP Customer Support - Product Warranty Check

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

[krishna_cnk]

Thank you for using HP support Forums

Pl  ref to user manual 

http://h10032.www1.hp.com/ctg/Manual/c05139126

Page  22 to 26  it may help.

I am an HP employee.
I am speaking for myself and not for HP

[fojcml]

I've read bpth the manual and tech specs provided.  None of them associate the paper type options available with the corresponding weights very well.  A previous answer refers to Matte Brochure paper but I have no idea what that is or what it "weighs".  Matte photo paper is the closest match based on the tech specs but these are not photos.  We are printing the 65# card stock successfully but I'd like to save wear and tear on  the printer.

Thanks