Printer has ink, but printing is faded/non-apparent

[HelpMePlease17]

Printer has ink, but printing is faded/non-apparent - I'm not sure what I can do!

[Chimney_83 · Accepted solution]

Greetings @HelpMePlease17, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with the print quality from your printer. 

Don't worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

☑️Recommend you to refer to this article HP Deskjet 1510, 2540 Printers - Black Ink Not Printing and Other Print Quality Issues and based on the quality diagnostics page results, proceed further, try steps:

✔️ 6 - Replace any low or empty ink cartridges

✔️ 7 - Align the printer

✔️ 8 - Print a Print Quality Diagnostic page

☑️ If necessary, try to update the drivers: HP Customer Support - Software and Driver Downloads 

Keep me posted. 

[HelpMePlease17]

Dear chimney,

I am currently on holiday but when as I get I will let you know how it goes!

Thank you so much,

Henry

[Riddle_Decipher]

@HelpMePlease17

It looks like you were interacting with @Chimney_83, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'll be more than glad to help,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[HelpMePlease17]

Hi again Chimney,

So I've tried out some of the steps and can add the information that it seems to be the black ink catridge which seems to be the problem. I have cleaned the black nozzle but to no improvement- I am not sure whether there is a problem with the cartridge or the black cartridge reader (in the printer itself), because the supply level is supposedly good- It would be great to hear back on what you think and thank you so much both for your help!

Best,

Henry

[sandytechy20]

@HelpMePlease17

Thanks for the reply.

• It looks like this is a hardware issue.
• I request you to contact HP Phone Support for further troubleshooting steps on this.

Cheers.