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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-20-2016 12:03 PM

HP Recommended

Welcome to the community @maureen123,

 

I will certainly do my best to help you, however, I am going to ask that you please let me know some more helpful information to help me research the problem for you.

 

Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result in your reply back to me:

 

Which printer model do you have?
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer?
Have you tested hardware functionality (made copies) and do they work successfully?
If you're running Windows, run the Print and Scan Doctor and include the results.
Did you make any recent changes to your set up (physical move, upgrade, downgrade, new software installed, new router, etc)?
Have you completed all Windows/Mac OS Updates?
Do you see any error messages or codes, and if so, what are they saying and where do you see them?

 

Thank you. 

MarcelusWallace

I work on behalf of HP

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‎06-23-2016 02:18 PM

HP Recommended

I get the same problem with a home unit.  I did not have this problem until Brighthouse installed a new modem/router.  Now the printer has become obstinate and I am ready to try the Brother solution.

‎06-23-2016 02:20 PM

HP Recommended

I have the same printer and restarting it sometimes only holds for one document.  I don't have time for this.

‎06-26-2016 08:29 AM

HP Recommended

The printer is HP Photosmart 7510. Everytime I try to print from my laptop or tablet it comes says " Printer in error state ".

Tags (1)

‎06-26-2016 08:44 PM

HP Recommended
Hp photosmart 7510, wireless connection, windows 8, the printer makes copies. No changes or updates to my computer.

‎06-27-2016 11:27 AM

HP Recommended

My HP Envy 5532 keeps showing an error state and won't print - any suggestions ?

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