cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
STPOARMES
New member
2 1 0 0
Message 1 of 4
216
Flag Post

Printer is printing when not requested

HP Recommended
Color LaserJet Pro MFP M277dw

Hello.

I have just installed my printer and connected it to the network and it has starting printing pages random looking letters and symbols and blank pages.  

There is nothing to cancel when I look up the queued jobs, and if I cancel it via the screen on the printer it just starts again.  I have restarted the printer, but that hasn't helped. 

Any suggestions?  It's printed on tens of now useless paper.

Thanks you.

0 Kudos
3 REPLIES 3
Dvortex
Retired
Retired
9,855 9,843 924 1,609
Message 2 of 4
Flag Post
HP Recommended

Hello, @STPOARMES – Hope you are well 🙂

 

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!

 

Going through your post, it looks like an issue with the print drivers. To assist you better I need to know the operating system on your PC. Please reply with the details.

 

Assuming you are using the Windows OS, try clean installing the printer drivers. Here are the steps:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://hp.care/2psbT2D to download and install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

If you are using the MAC OS X, then try the steps below:

 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
0 Kudos
STPOARMES
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello DVortex,

Thank you for your help.  I followed the steps you gave me but the problem is persisting. 

I couldn't follow the link you gave me as it lead to a blank page (I'm in the UK so maybe that's why?) so I went to the software page of the website and downloaded the appropriate software that way. 

I'm going to give customer support a call I think as I desperatly need to be able to use my printer.

Thanks again. 

0 Kudos
Dvortex
Retired
Retired
9,855 9,843 924 1,609
Message 4 of 4
Flag Post
HP Recommended

Hello, @STPOARMES

 

If you are still facing the issue, then, here is the link to download the drivers: http://hp.care/2psbT2D 

Follow the steps in my previous post to uninstall the printer drivers for Windows and then go to the above link to download and install the drivers.

 

If you need further assistance please reply with the operating system on your PC.

 

Thanks, I will watch for your reply!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation