Printer needs user intervention...

[Solsand]

When trying to print from Pavillion laptop running Win 10, I get an error message saying "printer needs user intervention..." I have no issues printing to printer from iPad or phone, only from laptop. I followed all of the HP online support troubleshooting directions, but it still will NOT print!

[GeekMak]

@Solsand

Thanks for reaching HP Support Forums.

This is the one stop for all technical solutions. 

I understand your issue. I'll ensure that we work together and get this issue sorted out as quickly as possible.

1. Were there any software/hardware changes made? 

2. Since when you are experiencing this issue? 

Please try the below-mentioned steps.

Step 1: Check for blinking lights or error messages

Step 2: Run the HP Print and Scan Doctor

Step 3: Clear the print queue

Step 4: Reset the printer and the computer

Step 5: Use a printing troubleshooting tool (Windows 7 and later)

Step 6: Assign a manual IP address to your printer (wireless connections only)

HP Printers - 'User Intervention Required' Error When Printing (Windows)

Hope this helps.

I will be waiting for your reply. 

[Solsand]

Answer to one and two is no new HW or SW.  Has been working fine until recently. Have already tried all the steps except step #6. How do I go about doing this?

[Riddle_Decipher]

@Solsand

It looks like you were interacting with @GeekMak, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

You've done a remarkable job performing the steps suggested earlier, great work 🙂 

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. 

I believe you've missed the link attached by the previous tech (the letters in blue),

That said, here's the video with the information on assigning a manual IP address: Click here to watch.

And here's the link (again) for further assistance: HP Printers - 'User Intervention Required' Error When Printing (Windows)

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards,