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- Printer not printing black text but printing the highlightin...

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05-27-2017 04:52 PM
My printer has suddenly stopped printing the black text on pages but still prints the highlighting on the areas I have highlighted. I have only had the printer for 5 weeks and the cartridges are the ones which came with the printer. When I checked the ink levels all appeared to be OK. How can I resolve the problem.
05-28-2017 01:27 PM - edited 05-28-2017 01:34 PM
Welcome to the HP Forums. I would be happy to help you with your HP DeskJet 3637 printer. I understand that your printer is not printing in black and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Check estimated ink levels again.
Align the ink cartridges.
Clean the ink cartridges.
- Load U.S. Letter or A4 size, unused, plain paper into the input tray.
- Press the Power button to turn on the printer, if it is not already on.
- Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.
- The HP Printer Assistant software opens.
- On the HP Printer Assistant window, click Maintain Your Printer.
- Click the Device Services tab, and then click Clean Ink Cartridges (
).
- Examine the Print Quality Diagnostic page.
- Let me Examine the Print Quality Diagnostic page.
Click here and follow the document to fix this issue.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee

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