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‎08-13-2019 10:38 AM

HP Recommended

To rule out any system problems can you run sfc /scannow from a cmd prompt with admin privileges.

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‎08-13-2019 11:37 AM

HP Recommended

The scan did not find any violation

‎08-13-2019 03:23 PM

HP Recommended

Try logging in as another user on the problem computer. 

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‎08-14-2019 01:39 AM

HP Recommended

Still the same problem I'm afraid

‎08-14-2019 02:02 AM

HP Recommended

Hi thank you for your patience.  I get the EWS HP page

‎08-14-2019 08:37 AM

HP Recommended

Can you print a Windows test page?

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‎08-14-2019 08:44 AM

HP Recommended

No it just remains in print queue untilk I delete it.  I have stopped and started spooler.

‎08-14-2019 09:42 AM

HP Recommended

Are you running a antivirus program?

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‎08-14-2019 10:04 AM

HP Recommended

Yes Norton and I've run it forever.  I've tried disabling the firewall and it had no effect

‎08-14-2019 10:05 AM

HP Recommended

Uninstall it completely.

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