Printer only prints at reboot

[JAGSM]

My LasterJet Pro 400 M401dn (New) only prints when computer is rebooted....I have changed USB Cables, USB ports, turned off sleep utility on my Toshiba Laptop. I am using Windows 7. Other printers previously directly attached have worked great.

Within 4-5 minutes of rebooting I am unable to print. When I reboot the documents in the queue print fine.

Any assistance would be appreciated!

Julie

[Singhaja]

I believe you print spooler is getting stopped or no communication happening between the spooler and formatter.

Try upgrading the firmware of the printer available at http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5096260&....

and go to services.exe at run cmd and restart the Print Spooler services.

I am an HP employee.

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[JAGSM]

I rebooted after installing new firmware - that installed. Printer printed one doc in queue, one doc i sent to printer after the gueue doc printed, then 5 minutes later I sent another doc - didn't print.

So firmware didn't work. Any other ideas would be appreciated.

Julie

[JAGSM]

Another issue - another printer available via a wireless network works great!! just not the HP directly connected to my laptop.

[jason_h · Accepted solution]

Hey JAGSM,

What driver are you using with the printer?  Did you install the full feature driver from here?

Or 

Did you install the UPD driver on the same page? 

I would try uninstalling this printer and re-installing.  Try both the full feature and UPD to see if it is a driver compatibility issue leading to this problem.

[Singhaja]

Hi,

Try Re-installing the full solution center that came with the Printer.

You could also try with Installing basic driver if you have Windows 7 running in your PC.

Both the drivers are available in www.hp.com.

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