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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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I have run the clean cartridge utility three times, on three different cartridges. I do not have another machine to check the cartridge on, but when I clean the cartridge manually (as instructed in the manual), it does seem to work.

 

The colors are now printing much better, though when I try to print something in dark grey (since the black does not work), it tends to be slightly bluish. 

 

Thanks again for your help!

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HP Officejet 6500 E709n Series whats the solution after replaced with another HP 920XL

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Why can't I read replies of others?

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My HP Office Jet J4680 prints only in gray tone.

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Hp printer office Jet only prints in gray tones.   This is HP J4680  all in one printer

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I have done EVERYTHING suggested everywhere, and STILL only get light gray instead of black!!!  The color is fine!!  What now?!  I am ready to purchase a new printer, I cant handle this!!  its a C310 all in one.,....HELP!!!!!

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