• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2017 06:12 PM

HP Recommended
Product: HP 8610
Operating System: Microsoft Windows 10 (32-bit)

the power button and the display on my printer just blinks on & off. computer can not connect says printer is not on. I have tried everything. unplugged both the printer & wifi & router. Nothing seeme to work?

 

1 REPLY 1

‎05-04-2017 09:47 AM

HP Recommended

Hi @Corvette-3.

 

Thanks for stopping by the HP support forums. A very good day to you.  I understand that the printer power light and control panel blink on and off. I will be glad to assist you here.

Superb description of the issue before posting. Kudos to you for that.:)  It looks like a hardware issue with the printer.

  • Did this happen after a power surge or power outage?
  • Do you get any error messages?

For a start, please perform a hard reset from this link

  • . Then uninstall and reinstall the ink cartridges and check again.
  • Please bypass power strips and connect the printer to the wall outlet only.

If there is no hardware issue with the printer, this should fix the issue for you.

If it does not, the printer has a hardware issue. Please contact HP phone support from this link: http://hp.com/contacthp

  • Please select the country and type the model# of the printer. Then follow the on-screen instructions to reach Phone support to get it replaced. If the printer is under warranty then the factory warranty should take care of replacements for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.