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Associate Dean
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Message 11 of 23
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Printer printing in gray instead of black

Yes the printheads can be replaced if need be. There are a few things I'll have you try before that if it's doing the same thing to copies.
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dafortelka Honor Student
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Message 12 of 23
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Printer printing in gray instead of black

I'm having the same problem ... I've an HP Officejet 6500 WIreless and after checking everything, including uninstalling and then reinstalling - I'm still only able to get the printer to print the color portion of ANY document ... I first ran into this problem this afternoon after attempting to print a report from Quickbooks ...     H-E-L-P!!!  I'm awaiting with 'baited' breath!!  Thank you so much!!!

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Associate Dean
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Message 13 of 23
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@dafortelka: If you make a copy, does it do the same thing?
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dafortelka Honor Student
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Message 14 of 23
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Yes!!

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Associate Dean
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Message 15 of 23
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Printer printing in gray instead of black

There are a few different things to try to get the printer printing black again. First run through the cleaning steps in the document linked below. If that doesn't work, move to doing a physical cleaning of the printhead outlined in Bob_Headrick's post below. If neither of those are working, you will need to either replace the printhead, or the printer. To get a replacement printhead you will need to contact HP. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.

Black Ink Does Not Print on Alignment Page and Alignment Fails

Re: black ink not working

HP Technical Support Case Call Form
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jasonbyrome Honor Student
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Message 16 of 23
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After several head cleaning cycles the printer wasn't able to print correctly so I was dispirited and I suspended any other tentative to fix the problem.

 

After a few days I tried again to print and I was surprised to see the printer worked correctly printing the black in black.

 

Mistery  

  

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kkpww Honor Student
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Rather than taking the printer apart, I put in on the ground and took a sledge hammer to it time after time ensuring my hapiness.

karita Student
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Message 18 of 23
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Printer printing in gray instead of black

Had the same problem with my HP Photosmart 7520. Word document printing in grayscale. Checked everything listed in the other comments except removing printhead. Soooo. Pulled my black cartridge and noticed that the "vent" tab was not completely removed. scraped away gently. BINGO! printing fine now.  

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dreamfollower41 Student
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Message 19 of 23
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Hello 

Please help

My printer is fairly new and all the ink levels are fine there is alot of ink still but for some reason my printer doesnt want to print in black 

Ive cleaned it manually and with all the settings and still nothing, it is not on grayscale and if i try scanning a copy of something it comes out totally fine but if i try printing from the internet or even from a word document it wont print in black just in grey 

please help me 

Just before this problem occured it was printing just fine 

printer: HP Photosmart 5510

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hmclean23 Honor Student
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Message 20 of 23
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I am also having this issue. Photosmart premium c310 series. I'm rather frustrated as I can find no where to contact hp, not even to get a replacement printhead.
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