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addisonarcher
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Printer recall

HP Recommended
Officejet 6830
I received a printer as a graduation gift in 2015 and just opened it out of the box and it's saying that my print head doesn't work and I called customer support and they told me that I have to buy a new one that they will not replace it. Since it's been over a year but it's brand new. When I looked it up on the internet it said I could send it back and receive a new one.
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sabretooth04
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HP Recommended

Yes, it appears you are over your one year warranty.

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addisonarcher
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HP Recommended
So do I have to replace my whole printer or can I buy something to fix it?
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