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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 03:24 PM

HP Recommended
Product: Officejet 6830
I received a printer as a graduation gift in 2015 and just opened it out of the box and it's saying that my print head doesn't work and I called customer support and they told me that I have to buy a new one that they will not replace it. Since it's been over a year but it's brand new. When I looked it up on the internet it said I could send it back and receive a new one.
2 REPLIES 2

‎05-23-2017 06:46 PM

HP Recommended

Yes, it appears you are over your one year warranty.

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‎05-23-2017 08:05 PM

HP Recommended
So do I have to replace my whole printer or can I buy something to fix it?
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