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- HP Community
- Archived Topics
- Printers Archive
- Re: Printer's wireless radio not working

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02-21-2013 02:46 PM
Thank you for your advise . My husband couldn't use the printer for a long time because the wireless radio didn't work. And now it's working again, and he's very happy. And I'm the expert of the family, thanks to you
02-21-2013 10:00 PM
Hi,
Great to hear that the printer wireless is working fine.Looking forward to help you in future for any issues related to the printer.
Regards,
Ronnie_N
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02-27-2013 02:03 AM
Hi,
Press the Setup Button(Wrench Icon) and go to Network.Under Network,Go to Wireless Radio and Turn it ON.If it is already ON,a Semi Full reset has to be performed.In order to do that,unplug the power cord from the back of the printer,press and hold # and 6.while holding down the 2 buttons,plug in the power cord and keep holding the buttons for 10 secs and release the buttons.the printer might be turned off.So turn it On and follow the onscreen instructions.Check the wireless fucntionality again.If the issue is not resolved, this could be a hardware mal function and the printer has to be replaced.
The Wireless test page option which contains the Wireless Radio information is not available on your printer and is present in recently launched printer.
Regards,
Ronnie_N
08-28-2014 11:47 AM
Need assistance in reconnecting my HP Deckjet3050A On in One Printer -J611g. Test results indicate "to connect wirelessly, you must trn on the wireless radiio on HP printer". Can you please provide instructions to to this. Thanks
02-06-2015 03:45 PM
Hi, I have a HP-ENVY-5640-e-All-in-One-Printer-series, I am having the same problem. I have restoring the printer to factory settings and have tried unplugging and replugging the printer. I also rebooted the router. Please could you help.
