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- HP Community
- Archived Topics
- Printers Archive
- Re: Printer sleep don't wake up on wifi

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02-19-2017 06:26 AM
Hello!
I just gotten my printer 3-4 days ago.
I have set it up to use WiFi connection, and printing is working fine.
I dont use the printer that mutch, adn when it gose to "sleep" it dont wake up when I try to print.
I have to restart the printer, then print again go get the printjob done.
Is there any solution to get the printer to wake-up on print job from computer/iPhone when has gone to "sleep"?
02-19-2017 04:08 PM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
As I Understand the printer doesn't wake up from sleep,
Don't worry as I have a few steps to help, however, to provide an accurate solution I need a few more details:
Have you changed the printer sleep/power saving modes according to your preferences?
Did you turn off the power saving mode to ensure your printer is going to sleep and not a hibernation/shutdown mode?
In the meantime, Please try upgrading the printer firmware to the latest available on HP:
Click here to find the latest firmware upgrade related to your printer.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
02-20-2017 07:56 AM
Thank you for the update,
I appreciate your time and efforts,
Please go through page# 91 & 92 to turn off the shut down after delay, instead only use sleep mode setting according to your preferences to fix this issue,
Click here to visit your user guide to make the necessary changes.
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
