Printer using another tray when out of paper during job

[Ragner]

Good afternoon,

We are currently having some issues with our HP600's (601 & 602's as well)

If the printer runs out of paper during a job it automatically switches to another tray to complete the job.. However, our main tray has plain paper in it and the other trays have continuation & Letterhead.

So if a plain paper job runs out it will complete the job on letterhead or continuation paper. The next time a new job comes through it will not print and advise the user that it is out of paper which is what we need.

Ideally we need the currently printing job to actually stop printing as soon as it's out of plain paper so we can go and refill it and the job is then completed on plain paper not letterhead or continuation.

If someone could please advise what the settings are for this, or if it is even possible that would be great?

Thanks in advance

Andy

[dansdaduk]

Configure the printer (via the Settings | Paper Handling page on the front-panel menus, or Embedded Web Server equivalent) so that each tray is unique  in terms of the associated:

• Paper Size (e.g. A4 or Letter) - this should be detected automatically for the cassette trays (via sensors attached to the width and length guides in the trays), but not for the drop-down multi-purpose tray.

• Paper Type (e.g. Plain or Letterhead) -  choose appropriate values from the drop-down menu.

Then when you come to print a document, select the required tray via the unique combination of paper size and type in the Printing preferences dialogue; the actual tray source value should be set to "printer auto-select", rather than attemping to select a particular tray via its identifier number.

if two (or more) trays have the same set of size/type attributes (which is likely to be the case if you haven't performed any of the above configuration), then the highest numbered tray is usually selected first, until it is empty, then any other tray with the same attributes will be used, and so on.