Printer will not print on command but will print a test page

[Sonnyfresh1]

Didn't change anything the problem just happened all at once ?? now won't even print testpage.

[The_Fossette]

Hi @Sonnyfresh1

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2rlgAOi

Let me know how it goes and you have a great day!

Take care.

Cheers!

[Sonnyfresh1]

Thank you for your assistance to answer your questions: I did have a problem with it when I asked to print it would come up SAVE. I turned off the printer and unpluged it and then pluged it back in and that seemed to work. It says print now but won't print. But it will print a test page. I haven't done anything else with it.I haven't had any other problems with it! I was wondering if it might be the computer and not the printer? I'll be waiting for your answer.

[Sonnyfresh1]

I did try to ask HP diagnostes and followed there steps to no avail!

[The_Fossette]

Hi @Sonnyfresh1

Thank you for the information.

I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2rlgAOi

Let me know how it goes and you have a great day!

Take care.