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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 03:28 PM - edited ‎06-01-2017 10:10 AM

HP Recommended
Product: HP Officejet 4622
Operating System: Microsoft Windows 7 (32-bit)

Didn't change anything the problem just happened all at once ?? now won't even print testpage.

4 REPLIES 4

‎05-31-2017 12:59 PM - edited ‎05-31-2017 01:03 PM

HP Recommended

Hi @Sonnyfresh1

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to print.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2rlgAOi

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎05-31-2017 02:29 PM

HP Recommended

Thank you for your assistance to answer your questions: I did have a problem with it when I asked to print it would come up SAVE. I turned off the printer and unpluged it and then pluged it back in and that seemed to work. It says print now but won't print. But it will print a test page. I haven't done anything else with it.I haven't had any other problems with it! I was wondering if it might be the computer and not the printer? I'll be waiting for your answer.

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‎05-31-2017 02:33 PM

HP Recommended

I did try to ask HP diagnostes and followed there steps to no avail!

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‎05-31-2017 02:34 PM

HP Recommended

Hi @Sonnyfresh1

 

Thank you for the information.

 

I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2rlgAOi

 

Let me know how it goes and you have a great day!

 

Take care.

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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