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TME15
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Message 1 of 12
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Printer will only print color, no black

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HP OfficeJet Pro 6970

When printing, I only get color, no black print ... no recent changes, everything is up-to-date, the ink level shows the cartridge is still half full.

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The_Fossette
HP Support Agent
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Message 2 of 12
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@TME15,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is not printing black.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://hp.care/2sBAs3O

 

Let me know how it goes and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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TME15
Author
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Message 3 of 12
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Thank you for your reply ... I did go through all the suggestions on the HP solution page for "Color or Black Ink Not Printing," and nothing worked ... I've also tried unplugging the printer, which also was not successful.

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TME15
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Message 4 of 12
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Thank you for your reply ... I did go through all the suggestions on the HP solution page for "Color or Black Ink Not Printing," and nothing worked ... I've also tried unplugging the printer, which also was not successful.

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The_Fossette
HP Support Agent
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Message 5 of 12
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@TME15,

 

Thank you for keeping me posted.

 

I recommend you try replacing the black cartridge and check if it helps.

 

Let me know how it goes and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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TME15
Author
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Message 6 of 12
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I purchased and tried a new ink cartridge without success.  Suggestions on the next step I can try?  Thank you!

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The_Fossette
HP Support Agent
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Message 7 of 12
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@TME15,

 

Thank you for the update.

 

I am sending you a private message with instructions. Please perform the steps to reset the printer.

 

Let me know how it goes and you have a great day!

The_Fossette
I am an HP Employee

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TME15
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Message 8 of 12
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I haven't seen a private message yet ...

 

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The_Fossette
HP Support Agent
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Message 9 of 12
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@TME15,

 

I have sent the private message again.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Next, to your profile name, you should see a little blue envelope, please click on it.

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
HP Support Agent
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Message 10 of 12
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@TME15,

 

Please follow the below steps to uninstall printer.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

13.) Restart the PC

 14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

 

The_Fossette
I am an HP Employee

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