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‎03-22-2017 11:52 AM

HP Recommended

Have you tried running the HP Print and Scan Doctor?

It will confirm that your comouter can see the printer and provide troubleshooting ideas.

 

http://support.hp.com/us-en/document/c03286146

 

Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

‎03-22-2017 11:57 AM

HP Recommended

YesI have tried that and there are no issues detected and I have this result for the network connection.deskjet help 2.jpg

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