Printer won't pick up photo paper

[RP44]

I have a brand new HP Officejet Pro 8600 N911A and it wont pick up 8.5X11 Kodak Ultra photo paper.  I put several sheets on top of about 100 sheets of regular paper, but all I get is a message that the tray is empty.

[Shane_R]

There are a few different things that could be happening here.  This document should help you work out the problem.  Let me know what happens.

[RP44]

Thanks for responding, but I tried all of the steps, including taking some of the paper to Office Depot to see if it would pick up on their printer which is identical.  The Kodak Ultra Premium would not work there either.  I had them try it on the Photosmart 7510 and it worked fine.  I guess the OfficeJet is not designed to work with the Kodak Ultra Premium paper.  I returned the OfficeJet and bought the Photosmart 7510.  It is too bad since I kind of liked the extra paper capacity of the 8600 and I rarely print photos that are not letter size.

[Shane_R]

Glad you got it worked out in the end.

[Papa_Juanito]

I also have a new printer I bought today, the 8600 Plus N911G, that won't pick up the photo paper, and it is HP premium Plus photo paper. It won't pick up the 8.5x11 or the 4x6 size. Tried the suggestions,...what gives? like the other person, I am going to take it back to the store tomorrow.

[Papa_Juanito]

I have tried HP's suggestions AND everyone else's ans STILL NO GO! I am taking the printer back to Staples, after just buying it yesterday. The only thing I refuse to do is try to jimmy some physical make-shift repair to the paper tray. Come on,...its a brand new printer,...I shouldn't have to "rig" it to try and make it work.

What I can't figure out is, whenever I read expert reviews on this printer, how come none of the "experts" had this problem? Didn't they use photo paper in the tray?

Anyone have a suggestion for another printer with great photo quality in the $200 t0 $300 range? Preferably a MFP?

[Scott7494]

really Shan_R. This is your Glad you got it worked out in the end..... Buying a NEW printer. *Sigh. Worthless. We need answers to original question. I am having the exact same problem.

[marcus13man]

Well, here it is 2016 and there still is no hardware fix? The roller won't grab my Costco Kirkland brand photo paper (so I have a lot of it). What, I'm supposed to throw it out because HP built a printer that doesn't work? I bought this printer about a year ago. Now it's our only printer and we need to print card stock and use the card stock photo paper. Please tell me HP has issued a hardware fix. I tried all of the stuff on the video knowing it wasn't addressing the  problem (it's actually insulting). Very unpleased. I will see if someone has bent or ruffled or done something to jury-rig a solution. 

[scrpphant]

I think I may have finally discovered the reason for so many having this same problem..........with no solution, even though marked solved in some of the HP forums.  The following has worked for me and 2 others I know with this printer.  It's not the hardware.  It's a setting.  But it is not any of the settings that anyone on the forums have ever submitted.  If you go to "printers and devices" and right click on this printer, go into the "properties" (not ""preferences").  It seems that HP's software is curiously set as default for this machine having 2 trays, which of course it doesn't have.  If under "properties," you click on the "device settings" tab, look under "installable options" and  you will probably find that "tray 2" is marked as "installed."  This setting evidently has an effect on how paper, and especially photo paper is handled.  Change this aberrant setting to "not installed" and it should allow your photo paper to be picked up as expected.

[karpoole]

hi i tried your idea, but when i get to try and uninstall photo tray , it wont let me ,any suggestions , thanks