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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-22-2017 08:43 PM

HP Recommended

In step 6/7 is the color setting missing entirely, or is the selection grayed out and cannot be changed?

The color settings are missing entirely

 Were you able to set "Print in Grayscale" to Off in step 4/5?

No. I don't see advanced print options either.

Tim 

‎04-23-2017 09:22 AM

HP Recommended

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.

 

It may help to check the secutiry settings:  go to the Devices and Printers folder, right click on the Envy 5660, select Printer Properties, Security, set the properties for Print, Manage This Printer and Manage Documents to allow Everyone as well as your specific user, Apply, OK.

 

security.png


Bob Headrick,  HP Expert

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‎04-24-2017 08:08 PM

HP Recommended

I used the diagnostic page.  I tried to clean the heads.  The cleaning process got stuck and I had to turn off the printer.

I changed the security settings per instructions.  I checked the manage documents allow box   This did not solve the problem.

Tim

‎04-24-2017 09:41 PM

HP Recommended

Did you also give access to "Manage This Printer" to your user and Everyone?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎04-25-2017 05:31 PM

HP Recommended

Yes

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