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Tim23
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Message 1 of 15
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Printer won't print color from PC

HP Recommended
ENVY 5660
Microsoft Windows 10 (64-bit)

Hi.  I cannot get my printer to print color from my pc.  Its prints everything black and grey from pc.   It can print color from the phone.

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Bob_Headrick
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Message 2 of 15
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Go to the Devices and Printers folder, right click on the your printer, Printing Preferences, Paper/Quality, Advanced, Document Options, Print in Grayscale: Off, OK, Apply, OK.

 

grayscale.png


Bob Headrick,  HP Expert

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Tim23
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Message 3 of 15
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I do not see option "print in greyscale".   Note the printer can print color from my phone.  Thank you for trying.

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Bob_Headrick
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OK, on your Windows 10 computer click on the Start window, type Control Panel, click on the control panel desktop app, in the control panel click on Devices and Printers.  Next right click on the Envy 5660, select Printing Preferences.  Click on the (1) Paper/Quality tab, select (2) Color, click on (3) Advanced, make sure Print in Grayscale is set to (4) Off, (5) OK, (6) Apply, (7) OK.

 

gray1.png

 

gray2.png

 

gray4.png

 

gray6.png

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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Tim23
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Message 5 of 15
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Right click on envy icon does not work but when I double click it I get to printing preferences.   I still don't see any color options.   Thanks for trying again.

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Bob_Headrick
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Do you see any of the screen shots I posted above?  

 

I am wondering if you have the full HP driver installed? It it correct that you have the Envy 5660?  You might download and install the driver from HP here, that is the one I installed.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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Tim23
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Do you see any of the screen shots I posted above?

Yes  

 

I am wondering if you have the full HP driver installed?  

Yes I think it is fully installed.  The printer used to print color from my pc.

 

It it correct that you have the Envy 5660? 

Yes

   

Maybe I will try re-install tomorrow.

Thanks

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Bob_Headrick
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Message 8 of 15
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@Tim23 wrote:

Do you see any of the screen shots I posted above?

Yes  

 

[snip]

Maybe I will try re-install tomorrow.

Thanks


I probably should have worded this a bit differently - in your driver settings do you have the same options I show above in my screen shots?  When you get into Printing Preferences can you click through the options 1 through 7 in my screenshots?  If not, what step does not work or appear as an option?

 

Did you try reinstalling the driver?  What were the results?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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Tim23
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I have not tried to re-install.

Step 6/7: I never get option in preferences to select "black & white" or "color".

 

 

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Bob_Headrick
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In step 6/7 is the color setting missing entirely, or is the selection grayed out and cannot be changed?  Were you able to set "Print in Grayscale" to Off in step 4/5? 

 

gray6.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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