Printhead - HP Officejet Pro L7590

[PinotTheCat]

Hi,

I was having issues with printing on my HP Officejet Pro L7590 and replaced the black/yellow printhead about 3 weeks ago. After that, the printer worked great and I was able to print without any issues.

Now, the printer is saying, "The folowing printhead(s) has a problem: black/yellow [K/Y].

I've looked online and have followed directions from HP on cleaning the printhead while the printer is unplugged, etc. But nothing has helped.

Is there anything else I can do? It's still a new printhead (I didn't do that much printing when I installed it three weeks ago that would have used it up).

Thanks!

[Ciara_B]

Hi there PinotTheCat, if you've done the online troubleshooting then I'd suggest contacting HP phone support as you may require a replacement.

Please let me know how you get on

Thanks, Ciara

Limited warranty for inkjet cartridges and printheads

http://support.hp.com/us-en/document/c00206040

[weemom]

Hi there,

Do you mean you changed the print heads and not the cartridges? (Sorry for being stupid and having to ask)

I just damaged the printheads on my printer when I removed a paper jam and now black is not making an appearence on the paper every second 2 lines of text.  Can this be fixed by replacing the print head?  Where would I get a print head?

I tried cleaning the printhead but it did not improve the situation.

Would love to hear how you got on if you have the time.

J

[AlwaysNeon]

Alright, first here is a site that you can use to find your different avenues of support, contacting a phone representative would be the best way of getting a replacement print-head sent to you if it is under warranty : 

http://www8.hp.com/us/en/contact-hp/contact.html

Additionally, there is an interesting post made by one of our forum participants about the steps you can take to manually clean the print-head by soaking it in water. Here is a link to that information : 

http://h30434.www3.hp.com/t5/Other-Printing-Questions/HP-6500-Office-jet-E709a-Black-printer-cartrid...

Let me know how that goes and I will get right back with you! 

-Spencer 

[RheaRae]

I get a message that the printhead has a problem, Black & yellow.  What do I do?