Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!
I understand that you are getting print head failure error on your Deskjet printer. Let’s try and perform a power drain on your printer to try and fix the issue:
Remove the cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle and then insert the cartridges.
Now, try making a copy on the printer. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.
If the issue persists, also try performing a full factory reset on the printer. I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.
Those steps should do the trick, let me know the outcome!
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!