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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 09:48 AM

HP Recommended
Product: Officejet Pro C310 printer
Operating System: Microsoft Windows 10 (64-bit)

The printhead stays on the left side instead of going to the right,then I get "clear paper jam"  and it pulls the paper part way the stops and the printhead sounds like it is moving side to side,but will not stay in starting position.

3 REPLIES 3

‎04-27-2017 01:32 PM

HP Recommended

Hi @sasnak

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are getting clear paper jam error.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2qjYuu3

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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‎04-27-2017 05:27 PM

HP Recommended

Thank you for you assistance I will try it.

sasnak

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‎04-27-2017 05:35 PM

HP Recommended

Hi @sasnak

 

Thank you for keeping me posted.

 

Please try the steps and let me know how it goes.

 

Take care.

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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