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LaylaWi Top Student
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Printing both sides no option to turn off when print a Word Doc; there is when print from Pages

HP Officejet 4630
Mac OS X 10.9 Mavericks

Recently, when printing, the printer is using both sides of the paper, even when we do not want it to. There is no option to turn it off when printing a Word document. 

Sample printing from Word doc
When printing from Pages it does show a checked box that says TWO-SIDED, if I uncheck, then it works.

Sample printing from Pages document

But from Word there is no option. I've tried File/Preferences, I've tried via settings on the printer and nothing we can find will fix this? This has just recently (last week or two) become a problem...

THANK YOU!

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Printing both sides no option to turn off when print a Word Doc; there is when print from Pages

Hello @LaylaWi,

 

Welcome to the HP Support Forums!

I would like to assist you today with resolving the two-sided printing issue that you're experiencing when attempting to print single sided from your Mac OS X 10.9 computer to your HP Officejet 4630 e-All-in-One Printer. Please follow the steps below to disable duplex printing.

 

  1. Open up a Word document
  2. Select File and click Print
  3. Click the dropdown for Copies & Pages and change this to Layout
  4. Uncheck the Two-Sided option.
  5. To alter additional print settings click on Show Details.

- Source

 

Ultimately, judging by the helpful screen shots you included in your post, you are in the right area to disable Two-Sided. You just need to click on Copies & Pages to get the proper options.

 

Please respond to this post with the result of your troubleshooting. Good luck! 🙂

X-23
I work on behalf of HP


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LaylaWi Top Student
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Printing both sides no option to turn off when print a Word Doc; there is when print from Pages

Worked perfectly! Thank you!  :womanvery-happy:

MrsLMalvern Student
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Printing both sides no option to turn off when print a Word Doc; there is when print from Pages

I have an Officejet 4630, and I generally prefer to print single sided.  How can I set single sided printing as the default?

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msbiscuit Student
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Printing both sides no option to turn off when print a Word Doc; there is when print from Pages

When I follow your instructions and click on "Copies and Pages," then Layout, this is the screen that I get. There is also no option for "Show Details." Thank you.

 

Screen Shot 2016-07-02 at 2.23.52 PM.png

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bobmmor Student
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Same With my screen options

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erickirkhuff Student
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Printing both sides no option to turn off when print a Word Doc; there is when print from Pages

Thank you for your reply but this did not solve the overall issue of having hp items that start printing two-sided as default. I think it is caused from an HP software update. HP needs to allow an At the printer default NO Two-sided printing. I think I speak for many that this is very very  annoying!!! E

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