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cacbeary
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Printing in Network

HP Recommended
Office Jet Pro 8710
Mac OS X 10.11 El Capitan

I recently purchased HP OfficeJet Pro  8710  & is connected to my IMAC.  I have a Windows PC on my network. I can see the pc & the pc sees me but they cannot print & nothing shows up in lthe que. What am I ldoing wrong?

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cacbeary
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HP Recommended

t also says printer is offline?

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Dvortex
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HP Recommended

Hello, @cacbeary – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

Going through your post, I see that you are facing issues while printing to your Officejet printer. But I’m not very sure on which PC you are having the issue. Are you facing the issue on Windows PC or MAC? Or are you facing the issue on both? Please let me know.

 

Alternatively, assuming the issue is with the MAC, try the steps below:

 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

 

If the issue is with the Windows PC, then let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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