Printing in progress???

[mdd136]

My printer keep saying`' Printing in progress...But it does not print at all...

Help please!!

[X-23]

Hello @mdd136,

Welcome to the HP Support Forums!

I understand that you're getting the message 'printing in progress' on your HP Officejet 6600 e-All-in-One Printer when printing from your Windows 7 computer. I would like to assist you today with resolving this issue. I'm thinking we'll start with the basics for this issue. I am going to have you start by printing a standalone Printer Status Report to test standalone hardware functionality.  If this report prints perfectly, than the issue you're experiencing is being caused by either a connection conflict or a software and driver issue. Please follow the steps below.

Step 1: Print a Status Report:

1. With your printer ON select the right arrow button (below the question mark) on the front panel
2. Touch Setup
3. Right arrow to Reports
4. Touch Reports
5. Touch Printer Status Report. The report will now print.

• If the quality and timing of the document prints perfectly, than the printing issue is not being caused by the printer. Can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, connection, or software conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Once the Tool has completed, please test printing again to verify if the issue has now been resolved.

• If the report prints very slowly or doesn't print at all, than the issue that you're experiencing is being caused by the printer. Please take note of any error messages that you may see on the display of your printer.

Please respond to this post with the result of printing the Printer Status Report. I look forward to hearing from you! 🙂

[mdd1361975]

Thank you for your Help.

I did exactly what you ask me to do. And the printer keep telling me Printing in progress and it doesn't print at all.

[X-23]

Hello @mdd1361975,

Thanks for getting back to me regarding this printing issue. I'm sorry to hear that the steps provided failed to resolve your issue. Because your printer fails to print a standalone Printer Status Report I believe that your product is experiencing a hardware issue. Now, you did not indicate any sort of error messages that appear. Therefore, there may be an issue with the programming built into your printer or a power issue. To resolve these issues, please follow the steps below.

Step 1: Check Power:

Please plug your printer directly into a wall outlet for power. Power strips and surge protectors can cause printers to lack power and not perform properly. Once your printer is plugged directly into the wall outlet can you please follow the steps in my prior post to print another Printer Status Report.

• If the report now prints successfully, please test printing again from your computer to verify if the issue has now been resolved.

• If the report still fails to print, please proceed to the next step.

Step 2: Update Firmware:

The programming Firmware Version built into your printer will tell your printer what to do and how to do it. If there are any corruptions within the programming the printer will not respond properly. Therefore, I am going to have you run the latest Programming Update to correct any programming conflicts.

Please click here to download the latest Firmware Update. Once the website opens select the Download button on the top left. If prompted, allow the download to Run. Once the download is complete please follow the onscreen steps to send the latest Firmware Version to your printer.

Once the Firmware has been updated, please test printing again.

Please respond to this post with the result of running these two steps. Best of luck! 🙂

[mdd1361975]

Once the firmware has been updated the printer Worked just fine!

Thanks you very much for helping me...

[X-23]

Hello @mdd1361975,

I'm very happy to hear that your HP Officejet is functioning properly for you! 🙂

If you feel that my post resolved your issue could you please mark it as a Solution. That way if other users of the HP Support Forums have this issue they will be able to easily find this fix.

Thanks again for reaching out to the HP Support Forums. Enjoy the rest of your day! 🙂