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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2015 09:28 AM

HP Recommended
Product: Hp 2540 printer
Operating System: Microsoft Windows 8.1 (32-bit)
My printer is only printing on half the photo paper 4x6. I have changed the preference settings on my hp printer to photo paper the paper size but it's just printing the picture small and on the edge leaving a wide blank space. If I trimmed the photo down it would be too small. Any ideas why this is happening.
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2015 08:43 AM

HP Recommended

Hi @nicky44,

 

Welcome to the HP Forums!

 

I understand that you are having trouble printing 4x6 photos on your HP Deskjet 2540 on Windows 8.1. I am happy to help!

 

Are you using Genuine HP Ink Cartridges, or refills?

 

Are any if your Ink Cartridges empty or low?

 

In the meantime please, try the steps within this guide, Print Photos Saved on Your Computer (Windows), and also double-check the paper is being loaded in properly, by using this guide, Loading Paper, Photo Paper, and Envelopes for the HP Deskjet 1510, 2540, and 2545 Printers.

 

I would also suggest to try our HP Print and Scan Doctor, and to let me know what happens!

 

Hope to hear from you soon! :generic:

 

“Please click the Thumbs up icon below to thank me for responding.”

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

2 REPLIES 2

‎08-06-2015 08:43 AM

HP Recommended

Hi @nicky44,

 

Welcome to the HP Forums!

 

I understand that you are having trouble printing 4x6 photos on your HP Deskjet 2540 on Windows 8.1. I am happy to help!

 

Are you using Genuine HP Ink Cartridges, or refills?

 

Are any if your Ink Cartridges empty or low?

 

In the meantime please, try the steps within this guide, Print Photos Saved on Your Computer (Windows), and also double-check the paper is being loaded in properly, by using this guide, Loading Paper, Photo Paper, and Envelopes for the HP Deskjet 1510, 2540, and 2545 Printers.

 

I would also suggest to try our HP Print and Scan Doctor, and to let me know what happens!

 

Hope to hear from you soon! :generic:

 

“Please click the Thumbs up icon below to thank me for responding.”

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

‎08-06-2015 10:16 AM

HP Recommended
Hi thank you for the link I was loading the paper wrong just realised when looking at the link you gave.
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