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04-05-2017 12:51 AM
Hello @MagRam -
Unfortunately it sounds as though you may have a rare and unusual defective hardware issue. Can you please follow the steps below to submit a support ticket for further assistance with a replacement?
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.
They will be happy to assist you immediately.
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05-03-2017 08:46 AM - edited 05-03-2017 08:47 AM
Just checking what was the outcome after you contacted HP Support?