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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2017 09:35 AM

HP Recommended
My pictures are priced ting with a black line thru them. Can you please help solve this issue
4 REPLIES 4

‎04-04-2017 09:36 AM

HP Recommended
My pictures are printing with a black line thru them. Can you please help me resolve this issue?
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‎04-05-2017 12:51 AM

HP Recommended

Hello @MagRam -

 

Unfortunately it sounds as though you may have a rare and unusual defective hardware issue.  Can you please follow the steps below to submit a support ticket for further assistance with a replacement?

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

Thanks!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
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‎04-05-2017 09:48 AM

HP Recommended
Thank you I will give it a try
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‎05-03-2017 08:46 AM - edited ‎05-03-2017 08:47 AM

HP Recommended

Hi @MagRam

 

 

Just checking what was the outcome after you contacted HP Support?

Thanks

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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