Pro MFP M177fw stuck on initializing

[Gemini02]

Hi @klim-13-13 ,

I read your post and see that the printer is stuck initializing. I will certainly do my best to help you.

Make sure all the steps in Message 62 were tried and the firmware was updated on the printer. Updating the firmware has resolved this issue previously for other posters. Here is the link.  Software and Drivers.

I can send you that reset information in a private message.
In the forum beside your handle name just click on the envelope to view it.

What operating system are you using? How to Find the Windows Edition and Version on Your Computer.

If you appreciate my efforts, please click the Thumbs up button below.

Thank You. I look forward to hearing from you.

[Gemini02]

Thanks for providing that information to me in the PM klim-13-13.

I understand that the power resets and the Nvram Reset, still didn't bring the printer out of initialization.

What happened prior to the printer going into initialization? (replaced toner, paper jam)

Are you using Genuine HP Toner?

Remove all the toners and do another hard power reset on the printer.

If the carousel won't move, you can manually move it by the steps listed below.

Open the scanner lid and the lid below that so you should see the toners.

On the left hand side of the black frame, you will see a picture of the printer.

To the right of the picture, you will see a oval hole with a white plastic piece inside it.

You will need to use something to push down on the white plastic piece, at the same time push the carousel backwards, don't touch the toner though. It has to be in the exact right position in order to be able to pull the toner out. I have provided a picture with a red circle, this is about the location for manually moving the carousel.

Then try replacing them one at a time. Hopefully the printer will go out of the initialization.

If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Thank You.

[Monu4]

I just bought this machine.
I installed everything and did some test prints via copy and from iPad. All was ok. Switch it off
Next morning I switch it on and has been stuck in initialising mode since please help...

[Gemini02]

Hi @Monu4,

I will certainly do my best to help you get the printer out of initializing.

Please try these steps from a previous post, if you haven't already.

I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.

Perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.

Update the printer's firmware by a USB connection. Software and Drivers.

Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue. This has resolved the issue with other posters.

I can send a private message with some another step to try.
In the forum beside your handle name just click on the envelope to view it.

How is the printer connected? (USB/Ethernet/Wireless)

If you appreciate my efforts, please click the Thumbs up button below.

Thank You. I look forward to hearing from you.

[artengineering]

Having the same issue with multiple MFP M177fw printers which we purchased for our company. After reading all of the forum posts it's clear that there is no fix for this. The amount of time and money my company lost due to this issue is absurd. Will never purchase anything HP ever again; and will advise everyone I know against it.

[ReeceW]

I just had this same problem out of the box. Can you contact me directly if you still have a few that are running the busted firmware? I may have a fix HP showed no interest in capturing, but the exact steps are not ironed out. All my testing results are on page 7 of this thread but if you reach out I can walk through with you on one and see if we can fix it. Thanks, Reece.

[Gemini02]

Hi @artengineering,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this Post has instructions.

Thank You.

[holeinthewall]

Hey, could you please send me the information on how to solve this issue? 

Thanks

[Gemini02]

Hi @holeinthewall,

I see that you are having issues with the printer initializing. I would be happy to help you.

If this is a new printer, please make sure all the packing material is removed from the printer.

Setting Up the Printer Hardware for HP Color LaserJet Pro M177fw MFP Printers.

If you have already tried the other steps posted on this thread, I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.

Feel free to click the Thumbs up button below if this helps.

Have a nice day!
Thank You.

[basukarno]

I have the same issue. I have tried the power plug reset and that hasn't helped. Could I get the "private" fix please? I am desperate.