Pro MFP M177fw stuck on initializing

[Gemini02]

Hi @Rintteri,

Welcome to the HP Support Forums! I understand how frustrating this can be, with the second printer being stuck initializing also. I will do my best to assist you with this issue.

Update the printer's firmware first, if you haven't tried that already, HP Color LaserJet Pro MFP M177fw.

Other posters have provided feedback that the firmware update had resolved this issue.

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

Please let me know the outcome and if there is anything else I can help you with. Thank you.

Happy Holidays!

[Rintteri]

Thanks for the tip, but had tried it already - didn't work.

Seems there is not more that can be done and it needs to be returned. Hope I get a full refund this time, don't want another faulty machine.

Thanks anyways, enjoy your holidays!

[Hcc1Mark]

I also have an M177fw that has been working fine for 9 months adn all of a sudden, jobs got stuck in Print Queue, cleared that issue, followed hte hard reset, R&R Power cord and still stuck in initializing... Please send further steps in a private message.

[Gemini02]

Hi @Hcc1Mark,

Welcome to the HP Support Forums! I understand that the printer is stuck on initializing. I would like to help you resolve this issue.

Try and update the printer's firmware, if you haven't already. HP Color LaserJet Pro MFP M177fw.

Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.

Please let me know the results and if there is anything else I can help you with. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank you.

[Hellojules]

Dear Support

I am having exactly the same problem - intializing and cartridges wont rotate - I have tried everything in the replies to other posts and it still wont work - please can you help?

Thanks

Jules

[Gemini02]

Hi @Hellojules,

Welcome to the HP Support Forums! I understand that the printer is stuck initializing. I would like to help you out today.

I can send you the reset to try, in a private message.
In the forum beside your handle name just click on the envelope to view it.

Please let me know the results and if there is anything else I can help you with. Thank you.

[Hcc1Mark]

HI All,

My IT guy found out that this "Stuck in Inializing" issue is a Bad Processor Board inside the Printer itself. Therefore, resetting the priniter settings, R&R the power cord, R&R the Drivers does absolutely nothing to fix this issue and the printer needs to be replaced. I hope you have your receipt to prove yours is still under warranty, otherwise you are SOL.

[Gemini02]

Hi @Hcc1Mark,

Thanks for sending me the PM back. Since the reset didn't resolve the issue, the printer will need to be serviced.

Please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. Thank you.

[gamester]

I have a user with the same issue. We've tried multiple things.

Going to try a firmware update, but can you PM me more help? 

Thanks

Adam

[Gemini02]

Hi @gamester,

Welcome to the HP Support Forums! I see that you would like the reset sent to you to try, in case the firmware update doesn't do the trick. I can help you with this.

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

Please let me know the results. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank you.