Problem connecting to Web Services server

[Bindy79]

I'm having the same issue "Problem Connecting to Web Services Server"  I've reset the printer, and I can air print but nothing else.  I am also unable to connect to it with my daughters laptop.  Everything used to work fine but all of a sudden stopped.  My eprint feature no longer works and I can't even find what the email address is of the darn thing anymore.

[garytech1]

Hi Bindy79,

I see that you're having problems connecting to web services.  I have a couple of questions for you.

What printer do you have?

Have you made any changes to your network?

[joecarr]

Hello.  I've been having the same issue with My c310 photosmart printer.  It's been about two weeks now.  I've tried everything that's been on the forums such as resetting to factory defaults, including the network service, and using the Google DNS IP's.  None of which have worked for my printer.  I have made no changes to my wireless connection and I have no Proxy running that would prevent this from working.  So what gives HP?  

[joecarr]

Are you an HP employee?  Just curious.  I've tried all the steps with no luck.  Very dissapointed with HP right now.  There should be no need to change the DNS IP's either.  Unless Cox is blocking HP services because of some sort of grudge!  Doesn't make sense though.  

[Jon-W]

I would attempt restoring network defaults again, then reconnecting to your network and attempting to enable web services. There were updates recently that should resolve this issue if all goes well.

I have seen cases where no matter what is done something within the router is blocking communication, but they are very rare. If this is the case you may have to set up a static ip address on your printer again and have your router provider put that IP address in to DMZ mode. This should remove only the printer from behind the firewall and allow communication.

[Bindy79]

I have a photosmart 310a.

I recently moved house and have a different adsl connection.

How do I reset or fix the problem?

[VisionAiry]

Sorry for the delayed response.  If you are having problems connecting your Photosmart c310a, you can go into your network options under your setup menu, restore network defaults, and then use the Wireless Setup Wizard to try to reconnect.  If this does not help you to connect, what is the IP address of the printer?  

[1SL4W_P4L174W]

The only solution to these problem is the proper setting of the DOMAIN NAME SERVER or DNS that your printer should used by default. Since the operating system that was used by most HP Smart Printers are ANDROID OS which was made by GOOGLE , by default GOOGLE does not allow ANDROID devices to use any other DNS settings except for GOOGLE DNS (8.8.8.8) which means you need to force the printer settings to make use of the GOOGLE DNS for it to work properly. Unfortunately, these facts are something that is not properly documented in GOOGLE website. Why did GOOGLE design it that way? of course, for GOOGLE to monitor all the URLs that are being accessed by all the ANDROID devices all over the world... Brilliant Idea!