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- Re: Problem: "hpPreProcessing.filter" will damage your comp...

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10-24-2020 01:25 AM
I have the same problem. I updated MACOSX to the latest version (Catalina 10.15.7 19H2) and my HP 3525 dn stopped printing. I followed the instructions but HP Easy Start was not able to fix the issue (uninstall option is gray also for me).
I am no longer able to print, this is really BAD.
10-25-2020 03:33 AM
this list of actions worked fine for me, I am still having some "warnings" while reinstalling the printer, but at the end the printer works now.
thanks!
ry resetting your print system. Follow these steps:
- Click the Apple menu icon, and then click “System Preferences”.
- Click “Printers and Scanner”, then "Print".
- Right-click on the printer name, then click “Reset printing system”.
- Click “Reset” in the confirmation window.
- Enter an administrator username and password, and then click “OK”.
- Wait until the printing system is reset and no devices show in the Printers list
- Restart your computer and then go back to System preferences – Printers and scanners
- If your printer does not display automatically, click the “Add button” (+).
- Find, and then select the name
10-25-2020 10:18 AM
didn't work for me. I followed all the instructions/restarted computer/selected printer & everything looks like it's working but the printer dialogue says "looking for printer" and then disappears. Hey HP, I need a solution!
10-25-2020 10:17 PM
This seemed to fix it for me - Thanks!!!
I ran HP Easy Start - please note that you need to look for the Uninstall option before you click on any of the screen options! I uninstalled all the old software, then reinstalled it. Now I can print!