• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2012 06:07 AM

HP Recommended

I've got installed Windows 7 64-bit OS with latest updaytes. When I try to install HP LJ M1132MFP  printer it says that it doesn't find the device. I tryed both manufactor's istallation disc and downloaded updates with the same result. Is there any special features with installation?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2012 06:53 AM - last edited on ‎04-19-2016 09:21 AM by HP Administrator

HP Recommended

Hi Serzh,

 

Have you tried a new USB cable or USB Port on the computer?

 

http://support.hp.com/us-en/document/c02124639

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

8 REPLIES 8

‎04-05-2012 06:53 AM - last edited on ‎04-19-2016 09:21 AM by HP Administrator

HP Recommended

Hi Serzh,

 

Have you tried a new USB cable or USB Port on the computer?

 

http://support.hp.com/us-en/document/c02124639

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎04-05-2012 10:00 AM

HP Recommended

Yes, I did. It was the first thing I did. Other devices worked well with that USB cable. And the printer doesn't work with other cable.

‎04-05-2012 12:44 PM

HP Recommended

Hi Serzh,

 

What happens when you try installing the printer on a different computer?

 

Take a screenshot of your USB controller tress in Device Manager, and then post it to this thread for me to review.

 

1.JPG

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎04-09-2012 09:24 AM

HP Recommended

In Device Manager there are two devices which haven't installed drivers. One of them named as unknown USB device has ID USB\VID_03F0&PID_042A&REV_0100&MI_02. The other device has ID 

PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04 and named as PCI controller Simple Communications. The unknown device disarreares when the printer is turned off, the other one doesn't. When I delete it from the Device Manager manualy and the printer is off, it seems the computer works perfectly without it. I'll try installiang printer on different computer soon and then tell you what will happen.

‎04-20-2012 10:07 AM

HP Recommended

I changed USB cable 6 times with different cables each time from different manufacture and on 7 time it started work! And cable was from noname manufacture! I wonder if HP doesn't supply its devices with their own cables? Is it impossible for my favourite compsny?

I thank you for replies. They were usefull then.

Tags (1)

‎04-23-2012 12:50 PM

HP Recommended

Hi Serzh,

 

Glad to hear it was just a cable issue. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎01-25-2013 07:18 AM

HP Recommended

Hey, is this joke to avoid question and answer on cable issue? 

‎01-25-2013 07:31 AM

HP Recommended

Hi Fero, 

 

Please provide additional details.

1. Problem Description
2. Printer Model
3. Operating System (including service pack revision)
4. Connection Method - USB, Hardwired LAN, Wireless?
5. Error messages - on printer screen and/or computer, any blinking light patterns.

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.