• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2017 02:26 PM - edited ‎05-05-2017 03:03 PM

HP Recommended
Product: HP OfficeJet 6815
Operating System: Microsoft Windows 7 (64-bit)

Error Message says Printer Head Problem.

 

HP Scan Doctor  Aligns Printer Head and Prints a Test Page and says it is now Aligned

 

HP Scan Doctor asks if I want to Print a Internal Test page and I say Yes and it Works

 

I Try to Print a Document and it says Print Head Problem

 

HP Scan Doctor says clean or Repair/Replace Printhead

 

Where Is It and How do I Access It??

1 REPLY 1

‎05-05-2017 05:34 PM

HP Recommended

You can not replace it on this printer, check your warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home 

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.