Problem with ink/printer system

[PORTCULLIS]

just chnaged the black ink cartridge and now the machine says problem with ink/printer system.Genuine ink from Staples.

Switched machine off and off.Disconnected from power source for 5 mins still no joy.

Any thoughts or just get another cartridge and try that

[Jeet_singh]

Hi @PORTCULLIS,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you are getting an error 'problem with ink/printer system' after replacing the ink cartridges, don't worry as I have a few suggestions which should help you to resolve this issue,

Are you using Genuine HP ink cartridges or refills? 

Are any of your ink cartridges low or empty?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

For more details, please follow the step 3 & 4 from the support document for - P Officejet Printers - 'Ink System Failure' Error Displays - Click here

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[PORTCULLIS]

Thanks for your help.I have always used original ink.This problem only started when i changed the black ink.Tried all the recommends.Machine is in the  the bin tomorrow!!!

[Jeet_singh]

Hi @PORTCULLIS,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,