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‎11-03-2020 11:31 PM

HP Recommended

When printing envelopes you need to ensure that you have the paper type set to envelope. This reduces print speed and increases heat to ensure complete bonding. 

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2 REPLIES 2

‎11-08-2020 06:32 PM

HP Recommended

Thanks for your reply.

 

As you will see from my initial post I had set the paper type to envelope in MS-Word when the problem occurs.

 

On checking the printer I noticed that  the media type was not set to envelope for the manual feed tray. Perhaps this is the issue. I'll check and report back the next time I need to print an envelope.

 

 

‎11-19-2020 03:49 PM

HP Recommended

Thanks for your help, which solved the problem!

 

I was mislead by the printer setup menu as I don't think of an envelope as a "paper type".

 

Compounding the issue the paper size was set to envelope #10, so I thought this setting coupled as "recycled" as the paper type work work.

 

I wonder how many other people are misled by this?

 

As soon as I set the paper type of envelope it worked, and I noticed the slower printing speed.

 

Cheers


Freddy

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