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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2015 10:18 AM

HP Recommended

my printer has developed this problem just from yesterday and I don't know what to do.  Kindly assist me to solve the problem to enable me use it.

1 REPLY 1

‎03-10-2015 12:46 PM - last edited on ‎03-14-2017 03:27 PM by HP Administrator

HP Recommended

Hi @billstarz 

 

Are you still seeing the error code 0xc19a0047 on your printer screen? If so, I am happy to help.

 

Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.   Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector

In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector

 

^ This is not limited to Laserjet printers.

 

 

Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.

 

Please let me know if the issue persists, I will happily help you work towards a solution.

 

 

Sunshyn2005
I work on behalf of HP


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