Incompatible Cartridge Error on HP Deskjet 3545 Printer for a Genuine Cartridge

[candleshine]

I brought an HP 3545 from Asia back to the US when I moved.  I searched online for cartridges compatible for this printer I found the HP662.  Here is a photo of the package of the cartridge.  

As you can see, the Printer Model is listed

So I put it in my printer and get this error

Every step in this document was followed to no avail: http://support.hp.com/us-en/document/c03790991

(If your solution includes any of these steps including visiting a similar page, I might scream)

Make my printer work now

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

[candleshine]

Thanks Bob. That's really helpful. A couple questions. 1) I'd I do a regional reset,will I no longer be able to use 678 cartridges? 2) I am having a hard time finding a number to call to make that request

[Bob_Headrick]

That is correct - once you reset the printer cartridges from the old region will no longer be accepted.  You may want to consider nearly using up the original ink, including using single-cartridge mode if one of the cartridges is nearly depleted and you want to use the other one.

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.