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deltagolf
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Re: Photosmart B9180 carriage stall

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Any luck with this? I'm starting to experience this same problem with an old printer but very little used one.

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georgewa
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My solution was to oil the rail that the printheads travel back and forth on. Use a light oil (3in1 like ) on a powderless glove that has been washed clean first and rub up and down the rail say every 3-6 mos. When my printheads stalled, they were parked on the left side and had jumped the rail. I lifted the printheads up and put them back on the rail.Everything has been fine since. Don't know why others were so confounded by this problem. With a dry, I think a lot of pressure had to be applied to get them to move and when they did, they jumped the rail. Good luck!

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DavidSMP
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Hi @georgewa,

 

Thanks for visiting the HP community.  A good day to you. I came across your post where you require assistance regarding carriage jam issues with the printer. I will be delighted to assist you here.

 

Splendid effort and commendable description of the issue. Kudos to you on that score. 🙂

🙂

  • Did this happen after a power outage or power surge?
  • Did you bypass power strips and connect the printer directly to the wall outlet?

Please try all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-photosmart-pro-b9180-printer-series/1143049/model/1143050/do...  for carriage jam related issues.

  • Step one: Reset the printer
  • Step two: Inspect for any obstructions
  • Step three: Print a test page
  • Step four: Service the printer

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

If the problem continues, then the printer has a hardware issue and needs to be replaced by contacting HP phone support.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solutionas it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

 

DavidSMP
I am an HP Employee

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