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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2016 05:38 PM

HP Recommended
Product: HP Officejet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 8625 routinely disconnects from network and I have to go to the printer, Network Setup, Reset 802.1x Security and reset it.  Printer then reconnects and I can printout whatever is in the queue.  Then, within a couple minutes, it disconnects from the Network again.  Help?

1 REPLY 1

‎05-02-2016 08:36 AM

HP Recommended

Good morning @gnash3, and welcome to the HP Forums! I would be happy to help you with your Officejet 8625. I understand the printer is continuously becoming disconnected from your network and you have recently reset the security. Did this issue arise after resetting the security, or did you reset the security as part of the troubleshooting as a result of the issue? 

 

In any case, please use the following document to troubleshoot the issue, and let me know the outcome of your efforts: HP Printers - Printer Does Not Maintain Wireless Connection.

 

If this resolves the issue, please click the Accept as Solution button below to identify your post as solved. If however the issue persists, let me know and I will gladly do all I can to help. Thanks. 

Sunshyn2005
I work on behalf of HP


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